In perhaps one of the most stunning recall-related notices we’ve ever seen, Polaris today issued a “stop ride/stop sale” order on the vast majority of its snowmobiles built over the last 10 years.
The cause: A potential for degraded/old fuel to ignite in certain circumstances related to electro-static discharge. According to the official Polaris announcement, there have been 30 reports of fuel tank ruptures in that decade-long period, including 16 with fire and one with an injury, but the number of vehicles affected by this announcement is an amazing 230,000 snowmobiles. That includes all Matryx and Axys chassis sleds plus trail-performance Pro-Ride sleds from 2013-14.
Separate from the official announcement that is posted below, a Polaris official emailed the snowmobile media today and said the following:
“As with all our stop rides, owners of affected snowmobiles should not ride until we can provide a validated solution and they get work completed with a Polaris-authorized dealer on the repair. If the snowmobile must be started, we are telling customers they must first make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank.”
The email continued: “We recognize the importance of the upcoming winter season. Our teams have identified a solution and are currently validating that fix, so our riders can get full enjoyment out of the upcoming riding season. We understand and apologize to our dealers and riders for this inconvenience, but safety is the driver behind our decision, and we are committed to making this right.”
The “identified a solution” part of the statement, plus the fact that it’s currently August, gives us some hope that none of the season will be lost. That said, we’re sure Polaris-owning sledheads will be nervous about this until their actual snowmobile is serviced/updated.
Here’s the announcement from Polaris, as posted on their website:
Polaris Issues Stop Ride / Stop Sale for Model Year 2021-2023 MATRYX, 2015-2022 AXYS, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles
Polaris has determined that with degraded fuel and especially after extended storage, Model Year 2021-2023 MATRYX, 2015-2022 AXYS, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles may pose a risk of fire due to electrostatic discharge (ESD) inside the fuel tank. Under specific conditions, vapors may be ignited inside the fuel tank, posing a potential injury hazard to consumers.
Number of affected vehicles: Around 230,000 units globally
Number of incidents: Polaris has identified 30 reports of fuel tank ruptures, including 16 incidents of fire and one report of injury.
Consumers should immediately stop using the impacted units. Polaris is currently evaluating a comprehensive action plan to correct this concern at no cost to consumers and will contact affected consumers once determined. DO NOT attempt any repairs yourself. If a rider needs to start their snowmobile, they must make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank.
Polaris is notifying dealers and contacting registered owners directly. Polaris has reported this matter to the Consumer Product Safety Commission.
To search off-road recalls by model or vehicle identification number (VIN) to see if your unit is affected by any recalls, visit the Off-Road Safety Recalls page or call Polaris at 800-765-2747.
10 thoughts on “Polaris Issues Stop Use/Sale Order On 2013-2023 Snowmobiles”
Polaris should have a recall on the main wiring harness on SBS Polaris 900 ranger as well. My 2015 900 XP been sitting in the garage for a year now. Not a good product for spending over 18000 grand and having wiring problem lease that 3 year after purchase.
Polaris is mostly garbage, you get the odd one out of em that work!
Polaris builds junk they always have . Tons of recalls and especially fire issues including all their products. Instead of don’t ride and stop sell they need a don’t buy on all their products
I SNOW CHECKED A 2022 XCR 650 I MADE IT 13 MILES CRANKSHAFT PTO BEARINGS LOCKED UP HAD A BATTLE WITH POLARIS TO GET REPAIRED I SPOKE WITH THE POLARIS WARRENTY TEAM AND TOLD THEM MAINE HAS LAWS AGAINST BEING SOLD DEFECTIVE PRODUCT, POLARIS DIDNT REPLACE THE MOTOR THEY HAD THE DEALER PATCH UP THE SEIZE MOTOR CRANK PISTONS GASKETS ECT. THE FUEL PUMP WAS BAD 6 IN A HALF MONTHS BEFORE POLARIS HAD STOCK TO REPLACE THE PUMP IT ALSO HAD A RECALL FOR THE THROTTLE CABLE STICKING AND NOW THERES A RECALLL FOR STATIC IN THE GAS TANK AND MY CATCH FIRE S-22-09 RECALL NUMBER ITS A GOOD THING THEY PUT 4 YEAR WARRENTY ON IT.DONT BELEIVE ALL THE ARTICLES YOU READ ON HOW GREAT OF A SLED IT IS / I GOT 13 MILES OUTOF MINE AND LOST A HOLE SEASON OF RIDING AND SPENT 15K QUALITY CONTROL IS AT A ALL NEW LOW
BS ! Ive owned them all and they ALL have issues. The Cat I owned totally cured me of EVER buying another. Also 4 strokes suck and are boat anchors plus sound terrible
All brands outsource their parts to the cheapest bidder. They all have recalls/problems and there is no brand exempt from these issues. I’ve owned Yamaha, Skidoo and now Polaris and all of them have had recalls. My Yamaha’s especially had numerous recalls affecting everything from steering collectors to ignition problems to defective piston rings and clutch components. Are sleds are put together by many people of various skill levels, its insane to think that nobody screws up from time to time. Even companies with stellar quality control slip up every now and then.
You’re absolutely correct. The lowest bidder gets the job.ongoing quality control is Polaris’s responsibility.
That being said, my 2022 650 Assault just had the fuel pump upgrade. That Snowcheck sled showed up in May. We received the Don’t use recall, top up the fuel tank, etc. my dealer gave it to me with 1/4 tank, which I thought was weird.
I filled it and brought it in with 100 % full, after the fuel pump upgrade I now have 85% fuel. Where did the 15% fuel go? I was also told to wait for the Polaris OK that the job was well done. So much for the hour, hour and a half of work. Yes, I’ve had shitty sleds in the past. Not just Polaris issues.
Snow mobiles have always been fix or repair daily. It is a hobby nothing more. When I was a kid back in the 70s, we were always working on snowmobile’s for one thing broke or another all that’s happened is more high-tech. They were easier to work on years ago people want all the comforts of life on their snowmobile instead of just enjoying them for what they are.
Gee that’s funny because the majority of every machine I saw that burnt was a ski doo
All I can say is Polaris supply issues caused our local dealer of 40 years to close. They were working through the carry over but customers sleds were sitting months waiting for parts for common repairs like clutches and piston rings and bearings. This led to bad word of mouth. In this small town, bad news travels fast. It’s crazy when you can go online and find engine parts for a 45 year old vintage TX within an hour, but parts for a three year old machine are NA? I hear similar stories from other manufacturers. Not good!