Social media and message boards are awash with snowmobilers complaining about the delayed delivery of the snowmobiles they ordered last spring. All four (well, five now, including Lynx) brands are having troubles procuring the parts needed to finish assembly of some key models. Some models that are being shipped to dealers are being sent with different gauges, non-programmed DESS ports, different tracks and more.
Polaris sent the video below to select SnowCheck customers yesterday who had yet to receive their models. Along with the link to the video, the email gave customers options of either: (1) waiting for their spring-ordered snowmobile; (2) cancelling their order and getting their deposit refunded, or (3) switching their order over to a different machine that is in stock at dealerships.
Nobody said delivering bad news would be easy. In this video, Polaris VP/GM of Snow John Stockman lays out the situation that his brand as well as the others are facing.